Description of the 2019 North American Airport Satisfaction Rankings recently released by J.D. Power. Where does Sacramento International Airport rank?
The 2019 Airport Satisfaction Rankings is the 14th study J.D. Power has conducted covering North American airports in the U.S. and Canada. Overall traveler satisfaction was judged utilizing six factors. In order of importance, the factors considered were:
- Terminal Facilities
- Airport Accessibility
- Baggage Claim
- Security Check
- Check-in/baggage Check
- Food, Beverage and Retail
Among the findings made were:
- Lower than average scores for airport accessibility due to major terminal construction projects at numerous airports
- Higher satisfaction scores for improved TSA security efficiency
SacramentoRevealed.com – All Things Sacramento (from a personal perspective)
Mega Airport Satisfaction Ranking
Among The Best
- Detroit Metropolitan Wayne County Airport
- Minneapolis-Saint Paul International Airport/World
- McCarran International Airport
- Orlando International Airport
Better Than Most
- Dallas/Fort Worth International Airport
- Hartsfield-Jackson Atlanta International Airport
- Phoenix Sky Harbor International Airport
- Denver International Airport
About Average
- George Bush Intercontinental Airport
- Charlotte Douglas International Airport
- Miami International Airport
- John F. Kennedy International Airport
- San Francisco International Airport
- Toronto Pearson International Airport
- Seattle-Tacoma International Airport
- Logan International Airport
The Rest
- O’Hare International Airport
- Los Angeles International Airport
- Newark Liberty International Airport
Large Airport Satisfaction Ranking
Among The Best
- Portland International Airport
- Dallas Love Field
- Tampa International Airport
Better Than Most
- John Wayne Airport, Orange County
- Raleigh-Durham International Airport
- Vancouver International Airport
- Sacramento International Airport
- Nashville International Airport
- Austin-Bergstrom International Airport
- William P. Hobby Airport
Note: Sacramento International Airport was ranked #7 in the Large Airport category with a score of 800 out of 1,000. The Large Airport average score was 765.
About Average
- Salt Lake International Airport
- San Jose International Airport
- San Diego International Airport
- Oakland International Airport
- Baltimore-Washington International Thurgood Marshall Airport
- Kansas City International Airport
- Calgary International Airport
- Chicago Midway International Airport
- Washington Dulles International Airport
- Montreal-Pierre Elliott Trudeau International Airport
- Fort Lauderdale-Hollywood International Airport
- St. Louis Lambert International Airport
- Louis Armstrong New Orleans International Airport
- Philadelphia International Airport
- Ronald Reagan Washington National Airport
The Rest
- Honolulu International Airport
- LaGuardia Airport
Medium Airport Satisfaction Ranking
Among The Best
- Indianapolis International Airport
- Jacksonville International Airport
- Buffalo Niagara International Airport
Better Than Most
- Southwest Florida International Airport
- Palm Beach International Airport
- San Antonio International Airport
About Average
- Pittsburgh International Airport
- Cincinnati/Northern Kentucky International Airport
- Albuquerque International Sunport
- General Mitchell International Airport
- John Glenn Columbus International Airport
The Rest
- Ottawa/Macdonald-Cartier International Airport
- Edmonton International Airport
- Bradley International Airport
- Cleveland Hopkins International Airport
- Kahului Airport
See related blog posts: Where Does Sacramento Rank? Sacramento International Airport Ranked #1 and Sacramento International Airport Receives 1st Place Award
Comments on the 2019 North America Airport Satisfaction Study?
Did any of the study results surprise you?
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